Last updated: January 2026
(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts between Doblyx AI GmbH, Schildbach 42, 8230 Hartberg, Austria (hereinafter "Provider") and the Client for the provision of services in the area of AI-powered automation, lead qualification, and workflow optimization.
(2) The Provider's services are exclusively directed at entrepreneurs within the meaning of § 1 KSchG (Austrian Consumer Protection Act) or § 14 BGB (German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction. The Client confirms by entering into the contract that they are an entrepreneur.
(3) Deviating, conflicting, or supplementary general terms and conditions of the Client shall only become part of the contract if and to the extent that the Provider has expressly agreed to their applicability in writing.
(4) Individual agreements made with the Client in specific cases (including side agreements, supplements, and amendments) shall in all cases take precedence over these GTC. A written contract or written confirmation by the Provider shall be authoritative for the content of such agreements.
(1) The Provider renders services in the area of AI-powered business process automation. The specific scope of services is defined in the respective offer or service description of the chosen package.
(2) Services may include in particular:
(3) The Provider offers various service packages. Details on scope of services, included minutes, integrations, and pricing are set out in the current price list or individual offer.
(4) Unless otherwise agreed, standard packages include 300 minutes of monthly usage time for the AI phone assistant. Usage exceeding this allowance will be charged additionally at the per-minute rate specified in the offer.
(1) The presentation of services on the website or in presentations does not constitute a legally binding offer, but an invitation to submit an offer.
(2) The contract is concluded by:
(3) Offers by the Provider are valid for 14 days unless otherwise stated.
(1) Compensation consists of:
(2) All prices are in Euros and exclude statutory VAT.
(3) The setup fee is due as follows:
(4) The monthly retainer is due in advance at the beginning of each month. The first retainer payment is due together with the remaining setup fee upon acceptance.
(5) Invoices are due for payment immediately upon receipt without deduction.
(6) In case of late payment, the Provider is entitled to charge default interest at a rate of 9.2 percentage points above the respective base interest rate. The right to claim higher damages for default is reserved.
(7) The Client may only offset against undisputed or legally established claims. The Client may only exercise a right of retention insofar as it is based on claims from the same contractual relationship.
(1) Unless a minimum term is agreed in the individual contract, either party may terminate the contract with 30 days' notice to the end of the month.
(2) If a minimum term was agreed (e.g., 3 months), the contract is automatically renewed for one additional month after the minimum term expires, unless terminated with 30 days' notice to the end of the minimum term or the respective renewal period.
(3) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular when:
(4) Termination must be in writing (email is sufficient).
(5) Setup fees already paid will not be refunded upon termination. If termination occurs before go-live, the down payment (50% of the setup fee) will not be refunded, as it covers the planning and preparatory services provided up to that point.
(1) The Client is obligated to support the Provider in the performance of the agreed services to a reasonable extent. In particular, the Client shall ensure that:
(2) The Client is responsible for ensuring that they have all necessary rights and permissions to use the automations implemented by the Provider. This includes in particular:
(3) The Client ensures that all leads processed through the implemented systems have been lawfully collected and that the necessary consents for contact have been obtained.
(4) Delays attributable to a breach of the Client's cooperation obligations shall not be at the expense of the Provider. Agreed deadlines shall be postponed accordingly.
(1) The Provider shall perform the agreed services with due care and using qualified personnel.
(2) Dates and deadlines are only binding if they have been expressly designated as binding. The Provider is entitled to have services performed by third parties (subcontractors).
(3) Upon completion of the setup phase, the Client will be requested to accept the services. The Client shall review and accept the services within 14 days of the request. Acceptance is deemed to have occurred when:
(4) Immaterial defects do not entitle the Client to refuse acceptance.
(1) The Provider provides support for the implemented systems as part of the monthly retainer.
(2) Support requests are answered on business days (Monday to Friday, excluding public holidays in Austria) within 24 hours. The response time begins when the request is received during business hours (9:00 AM – 5:00 PM CET).
(3) Support includes:
(4) Not covered by support:
(5) The Provider strives to ensure high availability of the systems. However, a specific availability is not guaranteed. Temporary outages, particularly due to maintenance work or disruptions at third-party providers (hosting, APIs), are possible.
(1) All workflows, automations, scripts, configurations, and other work results created by the Provider (hereinafter "Works") remain the intellectual property of the Provider.
(2) Upon full payment, the Client receives a simple, non-transferable, non-sublicensable right to use the Works for the duration of the contractual relationship and for the purpose agreed in the contract.
(3) Upon termination of the contractual relationship, the Client's right of use expires. The Provider is not obligated to hand over or transfer the Works. A transfer of the Works may be agreed upon for a separate fee.
(4) The Client grants the Provider the right to use the Client's logo and company name as a reference on the Provider's own website and in marketing materials, unless the Client expressly objects.
(1) Insofar as the Provider processes personal data on behalf of the Client in the course of providing services, the Provider acts as a data processor within the meaning of Art. 28 GDPR.
(2) The parties shall conclude a separate data processing agreement (DPA) before the commencement of data processing, which regulates the details of data processing.
(3) The Client remains the data controller within the meaning of the GDPR for all personal data processed through the implemented systems. The Client is responsible for the lawfulness of data collection and processing and for compliance with information obligations towards data subjects.
(4) The Client shall indemnify the Provider against all third-party claims arising from unlawful processing of personal data by the Client or on the Client's behalf.
(1) The Provider shall have unlimited liability for damages arising from injury to life, body, or health, as well as for damages based on intentional or grossly negligent conduct by the Provider, its legal representatives, or vicarious agents.
(2) For slight negligence, the Provider shall only be liable in the event of a breach of material contractual obligations (cardinal obligations). In this case, liability is limited to the typically foreseeable damage. Material contractual obligations are those whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the Client may regularly rely.
(3) Liability for slight negligence is limited in amount to twice the compensation paid in the relevant contract year, but not exceeding EUR 50,000.
(4) The Provider expressly excludes liability for:
(5) The foregoing limitations of liability also apply in favor of the Provider's legal representatives, employees, and vicarious agents.
(6) Liability under the Product Liability Act remains unaffected.
(1) The Provider owes the performance of the agreed services (work performance for the setup, services for ongoing operations), but not a specific economic result.
(2) The Provider specifically does not guarantee or warrant:
(3) Exemplary results, case studies, or references do not constitute a guarantee of comparable results for the Client. Results may vary depending on industry, market, quality of data sources, and other factors.
(1) Both parties undertake to keep confidential all confidential information of the other party obtained in the course of the cooperation and not to disclose it to third parties.
(2) Confidential information includes all information that is marked as confidential or whose confidentiality is apparent from the circumstances, in particular trade secrets, technical information, customer data, and terms.
(3) The confidentiality obligation does not apply to information that:
(4) The confidentiality obligation continues to apply after termination of the contractual relationship.
(1) Neither party shall be liable for non-performance or delayed performance of its obligations if and to the extent that the non-performance or delay is attributable to force majeure.
(2) Force majeure includes in particular: natural disasters, war, terrorism, civil unrest, pandemics, governmental measures, failure of telecommunications networks or power supply, DDoS attacks and other cyber attacks, and failure of essential third-party providers.
(3) The affected party shall immediately inform the other party about the occurrence and expected duration of the force majeure event.
(1) The Provider is entitled to amend these GTC with effect for the future, insofar as this is necessary for valid reasons and the Client is not unreasonably disadvantaged thereby.
(2) Amendments will be communicated to the Client in text form (email). The amendments are deemed approved if the Client does not object in writing within 30 days of receipt of the notification. The Client will be specifically informed of this legal consequence in the amendment notification.
(1) The law of the Republic of Austria shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law.
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Graz, Austria, insofar as the Client is an entrepreneur.
(3) Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with an effective provision that comes closest to the economic purpose of the invalid provision.
(4) No oral side agreements exist. Amendments and supplements to this contract require written form. This also applies to the waiver of this written form requirement. Written form is satisfied by email.
(5) The invalidity of individual provisions does not affect the validity of the remaining GTC.
Doblyx AI GmbH
Schildbach 42
8230 Hartberg
Austria
Managing Director: Eric Dobler
Email: office@doblyx.com
Phone: +43 676 5800866